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MailShipDirect.com Returns Policy: All of our ink cartridges are fully warranted with a 1-year replacement guarantee. We'll gladly pay the return & replacement shipping for any ink cartridges that aren't up to par. No hassles. -- Any defective product will be replaced at our discretion. "Change-of-Mind" returns are only eligible for return for partial store-credit at our discretion. All sales are final. Please call us at (865) 622-9213 to receive return authorization and instructions. -- All returns must receive a return authorization by calling (865) 622-9213. (subject to 30% restocking fee & return shipping charges) -- Orders may be cancelled at the discretion of MailShipDirect.com. Shipping & Handling: Most items will be shipped within 1 business day of receipt of order to accommodate packaging & processing.